Support

Overview

SoundPath is a training platform launched and operated by the Association of Independents in Radio (AIR). Please refer to this support section if you have questions or issues with the platform. If you are unable to find an answer to your issue on this page email soundpath@airmedia.org.

Membership

Anyone can browse SoundPath trainings but to sign up for any kind of SouthPath training you must have an account.

There are two account types

1. Basic SoundPath account

Basic SoundPath account holders pay full price for all available trainings. We do occasionally make some videos available for anyone to view, at no cost. Sign up for an account by clicking the Sign up button on the top right of the home page. You will also be prompted to sign up when you register for a training.

2. SoundPath + AIR membership 

SoundPath is a platform of the Association of Independents in Radio (AIR), a membership organization serving the audio community. AIR members receive perks on SoundPath, including free access to many videos and webinars, and discounts on live classes and coaching sessions. If you are an AIR member all the webinars and videos you have free access to will appear on your home page in the “My SoundPath” section. 
AIR members also have access to many other benefits outside of SoundPath. Learn more about becoming an AIR member here.
If you are an existing AIR member you will have received a SoundPath invitation in your email with the subject line “Your SoundPath account invite from AIR.” We will have created a SoundPath account using the email address associated with your AIR membership. Click on the link in the email to activate your SoundPath account by creating a password.

If you are unsure whether you are an AIR member, please log in at airmedia.org. You should see your name in the top right corner. Hover over your name and go to Account Settings>Membership to check your status.

When your AIR membership renews, so will your SoundPath account benefits. If your AIR membership lapses, you will still have a SoundPath account but you will no longer have access to AIR member SoundPath discounts. 

Upgrading your account

If you already have a Basic SoundPath account and would like to upgrade to include AIR membership, you can Join AIR here, and your SoundPath account will automatically apply your AIR member SoundPath discounts moving forward. 

Applying a full price class or webinar payment toward AIR membership

If you have paid full price for a webinar, live class, or coaching session, you are eligible for a $10 discount on your AIR membership up until 30 days after the training. Email memberships@airmedia.org to request your discount.

Purchasing training

To purchase a webinar, class, or coaching session, click on the Explore button on the training’s card, and then select the relevant button to pay either the full price, or the AIR member price. We will check your membership type against your checkout price and contact you if you selected the incorrect option.

If you are unsure whether you are an AIR member, please log in at airmedia.org. You should see your name in the top right corner. Hover over your name and go to Account Settings>Membership to check your status.

You can pay using any standard credit or debit card. A receipt will be sent to the email address associated with your membership. 

You are required to pay the full price at checkout. You are able to cancel your enrollment with a 5% processing fee up to two weeks before your class. For more details see our cancellation policy. 

Cancellation Policy

We will endeavor to run all classes. However, there may be times when we have not enrolled enough students to run a class, or the instructor is unable to teach because of an emergency. If SoundPath needs to cancel any entire class for any reason we will issue a full refund. However, if an instructor does need to cancel a single class session they will endeavor to find a mutually agreeable time to reschedule the class or session. 
Students can unenroll from a class, webinar, or coaching session up to 2 weeks before the training is scheduled to begin for a full refund less a 5% processing fee. No refunds will be issued from that point onward. If you would like to unenroll, please email soundpath@airmedia.org.

Accessibility

We’re committed to making our trainings as accessible as possible, please contact us at soundpath@airmedia.org if you need an accommodation that we have not provided.

How live classes work

Live classes usually involve multiple sessions over an extended period of time. They are small, intimate classes with a maximum group size of 15, and take place on the SoundPath platform via Zoom.

Once you have successfully enrolled in your class, the class will appear in the My SoundPath section of your home page when you are logged into SoundPath. Click the Enter button to access the class’s info page. Once on the info page you can click Enter Class to access the Class Player which will include the dial-in link for your class and all your class’s materials such as content that needs to be reviewed prior to the class beginning. You should have this page open when your class begins.

The dial-in for your class is a Zoom link which will launch a video meeting. SoundPath recommends that, when prompted, you choose to launch the meeting in the Zoom app. If you do not have the app installed you can join the class meeting directly on SoundPath, but some features may be missing. If you join from SoundPath instead of the Zoom app and click off the meeting screen to view other materials in the class, you will temporarily be removed from the Zoom meeting, until you click back on the Dial-in item.

Clicking on items in the left hand column such as links, PDFs, audio, or video, will open those materials in the main part of the page. 
We expect you to participate with your video on and to treat others with respect.

How webinars work

Webinars are single events with up to 500 attendees. They begin with a 60 minute presentation followed by a 30 minute Q&A. If you are an AIR member you are pre-enrolled for all webinars and they will appear at the top of your My SoundPath page. However, we request you enter your email address into the RSVP box on the webinar’s page so we can remind you that the event is coming up. To join the webinar all you need to do is click the Enter button on the webinar’s page when it is time for the webinar to begin. The webinar’s Zoom link will be the top item on the page. Click on the dial-in link on the left of the page and you will be prompted to either launch the Zoom app (recommended) or participate directly in SoundPath.

How archived webinars work

After a webinar has concluded a video of the event will be added to SoundPath. This video will only be available to AIR members. AIR members will see the video on their My SoundPath page. Even though the thumbnail will show the item is locked, if it is in your MySoundPath section and the button says Enter, you can watch the video. If you are not an AIR member you will need to sign up for a membership to watch webinar videos.

How coaching works

On SoundPath it is possible to book 1:1 time directly with a coach. To book this time go directly to the Coach’s page and Enroll for a session. Once you have checked out, the session will appear in the My SoundPath section of your home page. If you do not see My SoundPath in the navigation you are not logged in. Click Enter on the session card and then on the button that reads Book Your Session Time. 

The coach’s page will include a calendar to book your time with them, and may also include materials your coach would like you to read before the session, or requests for you to submit materials before your session.

When you click on the “Click here to find a time” item on the top left you will be prompted to book a meeting directly within the SoundPath platform. Once you have selected a time and filled out the requested information you will be emailed a confirmation of your meeting. The email invitation will include a Zoom link, and you can also add the session to your preferred calendar app. When the time comes for your session simply click the link in your email invitation or calendar event to launch the Zoom meeting.

AIR also offers a mentorship program that allows you to book multiple sessions and that offers scholarships for some students. For more details and instructions on participating visit AIR’s Mentorship program page.

How video courses work

We currently are offering minimal video courses. Check back for more details once this feature has launched more extensively.

Frequently asked questions

What is AIR?

AIR is the Association of Independents in Radio. AIR’s talent network includes independent producers, engineers, journalists, storytellers, and editors who are committed to making great work for public radio and podcasts. 
AIR has cultivated and connected mission-driven storytellers across the U.S. and around the world since 1988. We are committed to expanding the ecosystem where audio storytellers can do their best work and to providing our members with the skills and resources they need to advocate for fair compensation and build thriving careers. 
AIR has a deep history of collaborating with stations and newsrooms to produce excellent and innovative local stories through Localore Labs. Our mentorship and fellowship programs help independents get the support they need at pivotal moments in their career. Our research on fair pay and fair practice forms the foundation of our work on equity. And our transformative workshops and training both online and in-person continue to shape the field.
Learn more about AIR at AIRmedia.org.

What is the relationship between AIR and SoundPath?

SoundPath is a project of AIR, and is run entirely by AIR staff.

How do I know if I am an AIR member?

If you are unsure whether you are an AIR member, please log in at airmedia.org. You should see your name in the top right corner. Hover over your name and go to Account Settings>Membership to check your status.

I don’t see the My SoundPath section, where is it?

A link to My SoundPath should appear in the top left of your screen. If you no not see it, and you see a Sign In button, you are not signed into SoundPath.

When I try to create an account it says I already have one with that email address, why?

It's most likely that you are or were an AIR member and so we already set up an account for you using that email address. Please check your email for an invitation from the sender SoundPath, and click the link in the invitation to complete your account registration by setting a password.  If you cannot find your email invitation please do not set up an account with a different email account. If clicking the invitation link doesn't work, you might try resetting your password or emailing soundpath@airmedia.org.

I’m an AIR member but I can’t find my SoundPath invitation, what do I do?

Double check by searching your email that you have not received any emails from the sender SoundPath. If you still cannot find your invitation, email soundpath@airmedia.org and we will get you up and running. Please do not set up an account with a different email address.

Why is SoundPath a separate website to AIRmedia.org, and why do I need two accounts?

SoundPath is a pilot program, and we did not want to invest deeply in a full integration while we assess community interest in the platform. The platform we are testing provides a lot of features that are specific to training that AIRmedia.org does not.

How do you find and select instructors and coaches?

We have a programming committee that currently reaches out to potential instructors so we are able to be sure the mix of instructors and coaches represents our community. We are currently working to develop an open process for instructors to submit proposals for classes.